Question 1

How do I rent a bike from your website?

Accepted Answer

Choose your preferred city (Utrecht, Amsterdam or Rotterdam), select the duration of your rental, the desired bike and your choice of pedals during the checkout process. After booking, you will need to send one ID via email. You will receive the access details one day before the pick-up date. The bike can be picked up at our secure location, which is open from early in the morning (6:30 am) until late in the evening (22:30 pm).

Question 2

I don't have clipless shoes. Can I still ride a racing bike?

Accepted Answer

Sure! We offer regular flat pedals with our bikes, which can be used with regular shoes. If you prefer to use clipless pedal shoes, we also offer shoe rental for an additional fee. To arrange this, please contact us via email.

Question 3

What accessories are included with the bikes? Is a bike helmet included?

Accepted Answer

The following accessories are included in our bike rental:
 • Bicycle helmet
 • Adjustable saddle
 • Front and rear lights

Question 4

How do I get access to the bike after booking?

Accepted Answer

After booking, please send an ID to confirm your reservation. You will receive the access details one day before the pick-up date. Use this code to unlock the bike at the designated location and start your ride. You do not need an app or internet connection to access the location.

Question 5

What types of bicycles are available for rent?

Accepted Answer

We offer a varied selection of racing bikes and road bikes from renowned companies such as Trek, Giant and Specialized. All our bikes have aluminium frames, often with carbon forks, to ensure a comfortable and smooth ride

Question 6

Can I also pick up or return the racing bike early in the morning or late in the evening?

Accepted Answer

Absolutely! You can pick up your racing bike from 6:30 in the morning and return it until 22:30 in the evening. In many cases, pick-up is even possible the evening before your rental period – handy if you want to get going early. This gives you maximum flexibility, without the stress of office hours.

Question 7

What should I do if I experience problems during my rental period?

Accepted Answer

Our customer service team is available between 9am and 5pm to answer any concerns or questions via phone call, email or WhatsApp. We are also available until 10pm on WhatsApp for emergencies regarding pick up and drop off.

FAQ